Refund Policy

• AutoCare subscription plans are purchased upfront and grant access to the platform and a set number of AI credits.
• You may stop using the service at any time. We do not charge recurring fees automatically — each plan purchase is a one-time transaction.
• No refunds are issued for the current plan period once the payment is processed, except under the conditions described in Section 3.

• Credits are consumed when the platform processes customer conversations, sends messages, or makes AI API calls on your behalf.
• Unused credits remaining at the end of a plan period are non-transferable and non-refundable.
• Credits cannot be exchanged for cash or transferred to another account.

A refund may be considered in the following circumstances:

• Service unavailability — if the AutoCare platform was completely unavailable (0% uptime) for a continuous period of 24 hours or more due to a fault on our side, and you notify us within 7 days of purchase.
• Duplicate payment — if you were charged more than once for the same plan due to a technical error.
• Plan not activated — if your payment was captured but your account was not credited with the purchased plan/credits.

Refund requests are evaluated on a case-by-case basis and are not guaranteed.

AutoCare may allow brands to send payment or return-related links to their end-customers as part of customer support flows. AutoCare is not a party to those transactions. Any refunds, disputes, or chargebacks related to transactions between a brand and its customers are the sole responsibility of the brand.

• Email us at support@autocare.in with the subject line "Refund Request".
• Include your registered email address, Razorpay Order ID (found in your billing history), and a brief reason for the request.
• Requests submitted more than 7 days after the original purchase date will not be considered.

• We will acknowledge your refund request within 2 business days.
• If approved, the refund will be initiated to your original payment method within 5–7 business days.
• The time for the refund to reflect in your account depends on your bank or card issuer and may take an additional 3–5 business days.

Questions about this policy? Reach us at support@autocare.in.